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Client on Medication Policy
Clients using Retin-A or similar medications must stop use 7 days before and after waxing. Clients on Accutane or similar treatments must wait 6 months to 1 year before waxing any area. It is the client's responsibility to inform us of any medications, including antibiotics, that may affect the service.

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Waxing During Menstrual Cycle
Waxing can be more sensitive during your menstrual cycle. If you're menstruating, we can still proceed with waxing as long as you use a tampon or menstrual cup.

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Young Client Policy
For minor clients, waxing services will be evaluated based on the following:

• Client’s age

• Parental or guardian consent

• Client’s comfort level and ability to make an informed decision

Minors must present a valid ID and written consent from a guardian. Intimate waxing is not performed on minors under 16, and general waxing is not done on clients under 13.

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Half Price or Half Service Policy
We do not offer half-price services. For example, waxing only the front of the upper leg will still be charged as a full upper leg wax.

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One Guest in the Room Policy
Only one client is allowed in the wax suite at a time to ensure quality service and time for consultation. If the client is a minor, a guardian may accompany them in the room.

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No Children and Pets Policy
Please note, no children or pets are allowed in the wax suite.

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Bathroom Policy
Please plan to arrive before your scheduled appointment time if you need to use the bathroom. Upon arrival, text or call for suite access. The bathroom is located diagonally from the suite.

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Touch-Up (Performance) Policy
Clients can receive a touch-up on any area serviced within 5 calendar days from the original appointment date. If the 5th day falls on a holiday or weekend, the policy is extended to the 6th day.

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Product Return Policy
We do not accept exchanges or returns for products purchased.

Appointment Confirmation
A confirmation message will be sent prior to your appointment. Please confirm your appointment; however, note that confirmation messages are a courtesy, not a requirement. Kindly record your appointment details at the time of booking.

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Late Arrival Policy
A 7-minute grace period is allowed for late arrivals. After 7 minutes, services may be shortened or rescheduled. If you are running late, please text to inform us so we may accommodate you if possible. See "No Call/No Show" Policy for further details.

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Cancellation & No-Call/No-Show Policy
A 50% deposit is required at the time of booking. This deposit is non-refundable & non-transferable if the appointment is canceled within 24 hours of the scheduled time or in the case of a no-show.

• When rescheduling, please use the reschedule option, not the cancel and rebook method.

• Refer to the “Waxing During Menstrual Cycle” Policy for related details.

 

​Appointment Confirmation Notice
A confirmation message will be sent to each client prior to their appointment. Please respond to confirm your appointment.

Reminder: Confirmation messages are a courtesy and are not mandatory. Be sure to record your appointment details when booking.

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These policies are in place to ensure the best possible experience for all clients. Thank you for your understanding and cooperation!